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TERMS & CONDITIONS

ARTICLE 1: PARTIES

1.1. SELLER: Ekin Arslan (Ekin Arslan Studio) (Hereinafter referred to as the "SELLER".)

  • Address: Etiler Mah. Etiler sokak no:6/3 Besiktas 34337 Istanbul / Turkey

  • Tax Office & No: Besiktas / 0810825058

  • E-mail: info@ekinarslanstudio.com | Phone: +905333099102

1.2. BUYER: The customer placing the order (Hereinafter referred to as the "BUYER".)

  • Address: The delivery address specified in the order form

  • Phone: The phone number specified in the order form

  • E-mail: The e-mail address specified in the order form

 

ARTICLE 2: SUBJECT OF THE AGREEMENT

The subject of this Agreement is to determine the rights and obligations of the parties in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (under Turkish Legislation) regarding the sale and delivery of the product ordered by the BUYER electronically through the SELLER's website, whose specifications and sales price are specified below.

 

ARTICLE 3: PRODUCT AND PAYMENT INFORMATION

  • 3.1. Order Number: The order number provided to the Buyer once payment is received.

  • 3.2. Product Details and Quantity: Detailed list and quantities of the purchased products.

  • 3.3. Shipping Fee: Free for orders of 2,000 TRY and above (covered by the SELLER); covered by the BUYER for orders under 2,000 TRY.

  • 3.4. Carrier (Courier) Information: The courier company contracted by the SELLER.

  • 3.5. Total Order Amount (VAT Included): The total sum of the purchased products, shipping fee, and VAT.

 

ARTICLE 4: GENERAL PROVISIONS

  • 4.1. The BUYER acknowledges, declares, and undertakes that they have read and informed themselves about the fundamental characteristics (such as size, color, and texture), sales price, payment method, and delivery conditions of the product subject to the agreement, and has given the necessary confirmation in the electronic environment.

  • 4.2. By confirming this agreement electronically, the BUYER verifies that they have obtained the correct and complete information regarding the address to be provided to the Consumer by the SELLER prior to the conclusion of distance contracts, the fundamental characteristics of the ordered products, the price of the products including taxes, and the payment and delivery information.

  • 4.3. The SELLER is responsible for delivering the product subject to the agreement in a sound, complete manner, in accordance with the specifications specified in the order, and together with warranty documents and user manuals, if any.

  • 4.4. If the SELLER fails to fulfill its contractual obligations due to the impossibility of fulfilling the ordered product or service, the SELLER shall notify the consumer in writing before the expiration of the performance obligation arising from the contract and may supply a different product of equal quality and price to the BUYER.

  • 4.5. For the delivery of the product subject to the agreement, it is required that this agreement is confirmed electronically and the price has been paid by the BUYER's preferred payment method. If, for any reason, the product price is not paid or is cancelled in the bank records, the SELLER shall be deemed to be released from its obligation to deliver the product.

  • 4.6. If, for any reason after the delivery of the product, the Bank/financial institution to which the credit card used belongs does not pay the product price to the SELLER, the product shall be returned to the SELLER by the BUYER within 3 days at the latest, with all transport expenses covered by the BUYER. All other contractual and legal rights of the SELLER, including the collection of the product price receivable, are reserved additionally and under all circumstances.

 

ARTICLE 5: DELIVERY AND SPECIAL CONDITIONS FOR CERAMIC PRODUCTS

  • 5.1. The product subject to the agreement shall be dispatched to the address specified by the BUYER in the order form through the SELLER's contracted courier company, provided that it does not exceed the legal 30-day period. In case of force majeure or exceptional circumstances, this period may change provided that the Buyer is notified in writing via e-mail in advance. If the BUYER is not present at the address at the time of delivery, the SELLER shall be deemed to have fulfilled its obligation fully and completely. Therefore, any damage and expenses arising from the BUYER's late receipt of the product or absence at the address shall belong to the BUYER.

  • 5.2. Due to the ceramic and fragile nature of the products subject to sale, the BUYER is obliged to open the package during the courier delivery and check that the products are undamaged. If there is any breakage/damage to the product, it is mandatory to have the courier officer issue a "Damage Assessment Report" (Hasar Tespit Tutanağı). Products received without a report are deemed to be undamaged and in sound condition.

 

ARTICLE 6: RIGHT OF WITHDRAWAL (CANCELLATION) AND EXCEPTIONS

  • 6.1. The BUYER has the right to withdraw from this agreement without giving any reason within 14 days from the date of receipt of the product.

  • 6.2. Ceramic products to be returned must be sent back to the SELLER undamaged, in their original box, and securely packed to prevent any breakage. The BUYER is responsible for any products broken on the return journey due to defective/insufficient packaging.

  • 6.3. Contracted Courier Requirement: Return shipping fees for returns made within the scope of the right of withdrawal are covered by the SELLER. However, the SELLER's obligation to cover this return cost is strictly conditional upon the product being sent back via the SELLER's contracted courier company. Return shipping costs for returns sent via a different courier company by the BUYER will not be covered.

  • 6.4. Refund: In the event that the BUYER exercises their right of withdrawal, the SELLER is obliged to refund all payments collected to the original payment method used by the BUYER within 14 (fourteen) days at the latest from the date the returned product reaches the SELLER undamaged and complete.

  • 6.5. Custom-Made Product Exception: In accordance with consumer regulations, the right of withdrawal (return) cannot be exercised for ceramic products that are custom-manufactured upon the BUYER's request, personalized with names, or designed with custom colors/sizes.

 

ARTICLE 7: VALIDITY AND JURISDICTION

This agreement shall legally enter into force upon the BUYER's electronic approval via the website and the receipt of the e-mail containing this agreement by the BUYER. In the event of a dispute, the BUYER may apply to the Consumer Arbitration Committees or Consumer Courts within the legal monetary limits. For disputes exceeding the legal monetary limits, the Consumer Courts and Enforcement Offices in the place of residence of the SELLER and the BUYER shall have jurisdiction.

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